Watching is not a screen you glance at between customers. It is an agent forming a view of whatever a program has got itself into, a layer that weighs that view against everything else moving in your estate, and a named person who decides what happens while your door is still locked. Every line on this sheet carries all three.
Naming known bad things stopped being sufficient years ago. What this agent assembles is a picture of conduct on the machine itself: what started, what opened, what got dialled, and whether the whole thing resembles encrypting, hoarding, or a stranger moving quietly through the building. It keeps judging with the wire out, which matters for a laptop away at a trade show and for the box in the stockroom nobody signs into.
Fluency lays agent reports beside the rest: sign ins and their countries, post arriving, traffic over the wire, and logs from tools the business already pays for. An alert that reaches the bench with its circumstances already gathered can be acted upon. There sits the difference between being told about something and being helped with it.
Depth one sorts and advises. Depth two widens the field of view, so an improbable login in one country and an unfamiliar program on a till elsewhere stop being two shrugs filed a day apart. Depth three may act unaccompanied, and that earns its money when trouble starts on a Saturday with nobody due back before Tuesday.
Cluster nodes get lines to themselves. A node has nothing whatever in common with a laptop, an agent sits on it differently, and rolling either into the other leaves the invoice quietly untrue. Reckon nodes. Never reckon pods.
Every figure below leaves billing at the moment this page opens. Anything laid on the service card sits waiting there while you carry on reading.
One word in the tables below needs pinning down. Certified by names the person who did the work and put their name beside it, which is how a watchmaker certifies a service. It carries no claim that Fortify 24x7 holds a security certification, and buying a line confers none on your business either.
Conviction comes from conduct, never from a name on a list. The agent establishes what a program has got itself into, and a named engineer at the bench turns that into an instruction. You are handed a call with its working shown, never a chart to puzzle over.
| Serviced on | Windows, macOS and Linux hardware you have brought onto the bench |
|---|---|
| Regulates | The length of rope a suspect program gets before a person is woken |
| Interval | Never off the wheel, and sorted the instant a verdict lands |
| Adjusted by | Our engineers, trimmed to the racket your own shop makes at busy hours |
| Certified by | The named engineer who closed it, entered against your bench book |
Identical agent, broader field of view. A login out of a country nobody visits, plus an unfamiliar program on a till, stop being two shrugs filed separately and become a single case with a shape you can read.
| Serviced on | Hardware, plus whichever login, post and wire feeds you hand over |
|---|---|
| Regulates | How much surrounding material is gathered before a verdict is reached |
| Interval | Never off the wheel, with a deeper archive held for looking backwards |
| Adjusted by | Our engineers, drawing on the feeds you have opened to us |
| Certified by | The named engineer who closed it, entered against your bench book |
The broad tier, permitted to act. Cross a threshold set with us and the machine leaves the wire, then winds back to where it stood, with an engineer still reading as it happens. On a till, a payroll desk or the laptop that signs releases, minutes are money.
| Serviced on | Windows, macOS and Linux hardware you have brought onto the bench |
|---|---|
| Regulates | Whether the wire is cut automatically or the machine waits for a person |
| Interval | Never off the wheel, with the stop lever falling within seconds |
| Adjusted by | You pick the threshold with us when scoping, and we revisit it after month one |
| Certified by | The named engineer who reviewed the automatic step, written up for you |
Cover for containerised work, reckoned by node, so the billed figure equals whatever number your platform team already carries about. Reckon nodes. Never reckon pods.
| Serviced on | Kubernetes nodes across the clusters you have handed over |
|---|---|
| Regulates | How far a workload can wander at runtime before somebody is woken |
| Interval | Never off the wheel, and sorted the instant a verdict lands |
| Adjusted by | Our engineers, trimmed to the shape your own clusters actually take |
| Certified by | The named engineer who closed it, entered against your bench book |
Node cover with the wider field of view turned on, so cluster behaviour is weighed against login trails and hardware evidence rather than being marooned on its own.
| Serviced on | Kubernetes nodes, plus whichever login and hardware feeds you hand over |
|---|---|
| Regulates | How much surrounding material is gathered around a cluster event |
| Interval | Never off the wheel, with a deeper archive held for looking backwards |
| Adjusted by | Our engineers, drawing on the feeds you have opened to us |
| Certified by | The named engineer who closed it, entered against your bench book |
Node cover with the stop lever engaged, for clusters carrying work you would rather not leave running wrong until somebody unlocks the office again.
| Serviced on | Kubernetes nodes across the clusters you have handed over |
|---|---|
| Regulates | Whether a misbehaving workload is halted at once or held back for a person |
| Interval | Never off the wheel, with the stop lever falling within seconds |
| Adjusted by | You pick the threshold with us when scoping, and we revisit it after month one |
| Certified by | The named engineer who reviewed the automatic step, written up for you |
Each of the six sheets carries a block like this one. It is the section most suppliers quietly omit, and it is the section that settles whether you feel let down in a year.
Heads up: card statements show FORTIFY 24X7 - ServiceTrust Cyber is a Fortify 24x7 brand, and your subscription is billed by Fortify 24x7.